Privacy Policy – PHDream VIP

PHDream VIP ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every player who uses our online gaming platform at phdreamvip.com. This Privacy Policy describes in clear terms how we collect, process, store, share, and protect your personal information when you register, deposit, play, or otherwise interact with PHDream VIP.

This policy applies to all players and visitors in the Philippines and governs the personal data we process in connection with your use of the PHDream VIP platform, including our website, mobile-optimised interface, live chat, and any communications we send you by email or push notification.

This Privacy Policy should be read together with the PHDream VIP Terms and Conditions and Responsible Gaming Policy, all of which form part of your agreement with us.

PHDream VIP is an online gaming platform operating at phdreamvip.com, offering slot games, live casino, sports betting, bingo, and other gaming entertainment to players in the Philippines who are aged 21 years or older. PHDream VIP acts as the data controller for the personal information you provide when using the platform.

As data controller, PHDream VIP determines the purposes and means of processing your personal data. Our designated Data Protection Officer (DPO) is responsible for overseeing data protection compliance and can be reached through the contact details provided in Section 15 of this policy.

PHDream VIP collects only the personal data that is reasonably necessary to operate the platform, verify player identity, process transactions, and comply with applicable Philippine law. The categories of data we collect include:

PHDream VIP collects personal data through the following methods:

• Directly from you — when you register an account, complete your profile, submit KYC documents, make a deposit or withdrawal request, or contact our support team via live chat or email.
• Automatically — when you browse phdreamvip.com or use the platform, we automatically collect technical and usage data through cookies, web beacons, and server logs. See Section 9 for full cookie details.
• From payment providers — when you deposit or withdraw using GCash, Maya, or a Philippine bank transfer, the respective payment provider may share transaction confirmation details with us for verification and reconciliation.
• From third-party game providers — when you play games powered by third-party providers within the PHDream VIP Game Lobby, aggregated gaming activity data may be shared back with us for account management and responsible gaming monitoring.
• From identity verification services — where PHDream VIP uses a third-party KYC or document verification tool, that service may return confirmation of identity match, age, and document authenticity.

PHDream VIP uses the personal data we collect for the following purposes:

• To create and manage your account, including registration, authentication, and profile maintenance.
• To verify your identity and age — confirming that you are at least 21 years old and are the genuine owner of the payment method used.
• To process deposits and withdrawals in Philippine Peso (₱) via GCash, Maya, or Philippine bank transfer.
• To provide customer support — responding to your queries, resolving disputes, and maintaining live chat and email communication records.
• To detect and prevent fraud, money laundering, collusion, and other prohibited activities, in compliance with Philippine anti-money laundering regulations.
• To deliver promotional communications — with your consent, to send you information about bonuses, new games, and PHDream VIP promotions by email or push notification. You may opt out at any time.
• To support responsible gaming — monitoring gameplay patterns that may indicate problem gambling behaviour and enforcing self-exclusion or deposit limit requests made by players.
• To improve the platform — analysing usage data to enhance game performance, navigation, and the overall PHDream VIP experience for Filipino players.
• To comply with applicable law — meeting obligations under Philippine law, including data retention and reporting requirements.

Under Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules, PHDream VIP processes your personal data on the following legal grounds:

• Contractual necessity — processing required to fulfil our agreement with you, including account creation, game access, and payment processing.
• Consent — where you have explicitly agreed, such as for marketing communications or optional data analytics. You may withdraw your consent at any time.
• Legitimate interests — where processing is necessary for PHDream VIP's legitimate business interests, such as fraud prevention, platform security, and responsible gaming monitoring, provided those interests are not overridden by your rights.
• Legal obligation — where processing is required to comply with Philippine law, including anti-money laundering regulations, know-your-customer requirements, and data retention mandates.

PHDream VIP does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below:

• Payment processors — GCash, Maya, and Philippine banking partners receive the financial and identity data necessary to process your deposits and withdrawals securely.
• Game providers — third-party providers whose games appear in the PHDream VIP Game Lobby receive only the data necessary to authenticate your session and record game outcomes.
• Identity verification services — where PHDream VIP engages a KYC technology provider, that provider receives identity document images and personal details solely for the purpose of confirming your identity and age.
• IT and infrastructure providers — cloud hosting, cybersecurity, and analytics vendors who support the operation of phdreamvip.com and are contractually bound to process data only as instructed by PHDream VIP.
• Regulatory authorities — competent Philippine government agencies, law enforcement, or courts where disclosure is required by law, court order, or regulatory mandate.
• Responsible gaming bodies — if you have enrolled in a national self-exclusion scheme, PHDream VIP may share data as required to enforce that exclusion.

All financial transactions on PHDream VIP are conducted in Philippine Peso (PHP / ₱). When you make a deposit via GCash, Maya, or Philippine bank transfer, payment credentials are handled directly by the respective payment provider through their own secure systems. PHDream VIP does not store full GCash or Maya account credentials, full bank account numbers, or card details on our own servers.

PHDream VIP retains transaction records — including deposit amounts, withdrawal amounts, timestamps, and payment method references — for account management, dispute resolution, and compliance with Philippine financial recordkeeping requirements. These records are stored securely and are accessible only to authorised PHDream VIP personnel.

To comply with anti-money laundering regulations, PHDream VIP may be required to report certain transactions or account activity to the relevant Philippine authorities. In such cases, we will disclose only the minimum data necessary to fulfil that obligation.

PHDream VIP uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small data file placed on your device when you visit phdreamvip.com. We use the following types of cookies:

• Essential cookies — required for the platform to function, including keeping you logged in during your session and maintaining your language and currency preferences. These cannot be disabled.
• Analytics cookies — help us understand how Filipino players use the platform, which pages are most visited, and where improvements are needed. Data collected is aggregated and anonymised where possible.
• Preference cookies — remember your settings and personalisation choices, such as your preferred game category or responsible gaming tool configurations.
• Security cookies — assist in detecting suspicious activity, preventing fraudulent logins, and protecting your account.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using PHDream VIP, but may affect certain personalisation features. Disabling essential cookies may prevent you from logging in or using the platform properly.

PHDream VIP retains your personal data for as long as your account is active and for a reasonable period thereafter, in accordance with our legal obligations under Philippine law. Specific retention periods by data category are as follows:

• Account and identity data — retained for the duration of your account plus five (5) years after account closure, in line with Philippine anti-money laundering recordkeeping requirements.
• Transaction records — retained for five (5) years from the date of the transaction.
• KYC documents — retained for the duration of your account and five (5) years thereafter, or longer if required by applicable regulation.
• Communication and support data — live chat logs and support emails retained for two (2) years unless relevant to an ongoing dispute.
• Technical and usage data — typically retained for thirteen (13) months in an identifiable form, after which data may be aggregated and anonymised.

Following the expiry of the applicable retention period, PHDream VIP will securely delete or anonymise your personal data in a manner that prevents reconstruction or identification.

PHDream VIP takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration, including:

• Encryption of data in transit using TLS (Transport Layer Security) protocols.
• Encryption of sensitive data at rest on our servers.
• Role-based access controls ensuring only authorised personnel can access personal data.
• Regular security audits and penetration testing of platform infrastructure.
• Two-factor authentication options for player account login.
• Continuous monitoring for suspicious activity and automated alerts for potential security incidents.

In the event of a personal data breach that poses a risk to your rights and freedoms, PHDream VIP will notify the National Privacy Commission (NPC) within the timeframe required by Philippine law and will inform affected players where required.

As a player in the Philippines, you have the following rights under the Data Privacy Act of 2012 with respect to your personal data held by PHDream VIP:

To exercise any of the above rights, please contact our Data Protection Officer through the live chat inside your logged-in PHDream VIP account, or by email as specified in Section 15. We will respond to your request within the timeframe required by Philippine law — generally within 30 calendar days of receipt.

PHDream VIP is strictly for adults aged 21 years or older. We do not knowingly collect personal data from any person under the age of 21. If you believe that a minor has provided us with personal data, please contact our support team immediately and we will take steps to delete that information and close the account.

PHDream VIP may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or via an in-platform notification.

Your continued use of the PHDream VIP platform after a revised Privacy Policy has been posted constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way PHDream VIP handles your personal data, please get in touch with us through any of the channels below:

• Live Chat: Available 24/7 within your logged-in PHDream VIP account — the fastest and most secure channel for data-related queries.
• Data Protection Officer Email: [email protected] (plain text only — do not send sensitive documents by email without encryption)
• General Support Email: [email protected]
• FAQ: Visit phdreamvip.com/faq for answers to common privacy and account questions.